Frequently Asked Questions

ORDERING

  • You can start by filing our Custom Order Inquiry Form. Please include as many details as you can to speed up the process. 

  • We look at a few factors when we quote you: dimensions, the intricacy of the design, and the material. We’ll work with you to suggest the best option that will fit your budget.

  • Wood (we predominantly use Baltic Birch Plywood), acrylic, mirror acrylic, and fibreboard or cardboard.

  • It really depends on the item.

    But generally,

    Wood: Unlimited size, we’ve laser cut things as wide as 9 feet and as tiny as 1/2 inches.

    Acrylic: The board size is unlimited, however we can only do a seamless one-piece as up to 29” x 17” 

    Mirror acrylic: 24” x 12”

  • Depends on the project. For most single orders, we can get them done within 3 days. Send us an email if you need it done much sooner and we’ll let you know if we can squeeze you in. We’ve delivered projects in under 6 hours. For a larger quantity of orders, please give us at least 3 weeks notice.  

  • We're conveniently located in South Burnaby, near Metrotown and just a 5-minute drive from River District. Enjoy free pickup at your convenience. Alternatively, we can arrange a third-party courier for a small additional fee (approximately $25, depending on your location) or mail your order.

  • There is no minimum amount, but there is a minimum of $50 for every custom order. If you have a tight budget, look over our shop! We have plenty of items that you can personalize.

  • Yes, please! You can provide us with your design as long as it’s in a vector format (.eps, .ai, .pdf). Images containing copyrighted material, profanity or obscene gestures will be rejected.

PAYMENT

  • Our preferred methods of payment are e-transfer, cash, or cheques. However, we do accept credit card payments too.

  • For a full custom order, we require a 40% deposit.

PICKUP/Delivery

  • For small items, we would arrange a third-party courier for a small additional fee (approximately $25, depending on your location) or mail your order. For larger items that require on-site installation, our delivery + setup fee start at $150. Please email us info@boxnotbox.com to discuss further.

  • Absolutely! You can schedule your pickup here https://boxnotbox.com/pages/pickup

SET UP

  • We provide a generous roll of fishing line with every signage purchase and rental. Just tie it around the highest point of your signage and hang the other end onto the photo wall. If you want to permanently attach it to a smooth wall, please do let us know and we’ll prepare the sign that way.

  • Most of our items do not require us to be on site to install, but email us at info@boxnotbox.com if you think you need a hand. Our delivery + setup fee starts at $150.

DISCLAIMER

Each item is made to order, resulting in unique variations in grain direction and color. Please embrace these subtle differences as a testament to the handcrafted nature of our products.

Our items are not toys and should be used with adult supervision. Box Not Box is not responsible for any harm resulting from the misuse of our products.